I just read a blog about David Cohen, the founder of Pinpoint Technologies and RescueNet.
Here's the link: An Interview with David Cohen
Saturday, July 21, 2007
Introduction - Our First Week
Welcome to Bellingham Fire Department / Whatcom Medic One TabletPCR blogspot. We launched the tablets July 17th 2007 and have been surprised by the few number of issues that have occurred.
Mannix was geared up to offer lots of support the first week of deployment. Two dedicated Tablet project group members were assigned a cell phone, a car, and coffee for what was expected to be a busy time of assisting new users through issues.
We had a couple connection issues early on but found our support team getting realtivley bored after the first day. Our wise and computer savvy medics seem to have this stuff handled with just a minimal amount of training.
One source of this easy transition might be the fact that Becky the Billing Supervisor is gone all week and so we have no idea how well things are coming out at her end. Lets all keep praying that all this info is making its way to billing without any major problems. Guess we'll know when she gets back.
Some other minor issues have been related to users logins that needed their password reset and adding a few obvious items to the medication and allergy list. Please continue to send in your changes via the TabletPCR Support Ticket System and I will refine the setup to reflect your requests.
One surprise happened when Mannix was discussing wireless issues with Network Administrator Pat Lord. Pat told Mannix that Intel PROSet Wireless software is unreliable at keeping things connected and that City policy is to use M$ Windows XP for managing the wireless cards. Mannix has made the switch on a couple of tablets and tested it out at the ER. The results were good with the new configuration and previous issues of dropped connections were nonexistent.
We will most likely be setting all tablets to use Windows to manage wireless but there are a few issues still being worked out.
Our biggest headache with any settings like this is due to the way individual XP profiles are stored on the tablets. Each user has their own profile on each tablet. This means that most settings like default printer, wireless software, folder permissions and many other items only effect one user for that one tablet. If I set the default printer to "SJH ER B", log out, and Mannix logs in, the default printer for Mannix might still be "PDF Creator."
The solution is probably going to be the creation of a default profile setup just the way we want it. When you first login the default profile will act as a template for your new profile on that tablet. This is not a perfect solution but it might be the best we can do for now.
Lets keep plugging away at this project and together we should be able to refine these things into a fairly usable product.
Mannix was geared up to offer lots of support the first week of deployment. Two dedicated Tablet project group members were assigned a cell phone, a car, and coffee for what was expected to be a busy time of assisting new users through issues.
We had a couple connection issues early on but found our support team getting realtivley bored after the first day. Our wise and computer savvy medics seem to have this stuff handled with just a minimal amount of training.
One source of this easy transition might be the fact that Becky the Billing Supervisor is gone all week and so we have no idea how well things are coming out at her end. Lets all keep praying that all this info is making its way to billing without any major problems. Guess we'll know when she gets back.
Some other minor issues have been related to users logins that needed their password reset and adding a few obvious items to the medication and allergy list. Please continue to send in your changes via the TabletPCR Support Ticket System and I will refine the setup to reflect your requests.
One surprise happened when Mannix was discussing wireless issues with Network Administrator Pat Lord. Pat told Mannix that Intel PROSet Wireless software is unreliable at keeping things connected and that City policy is to use M$ Windows XP for managing the wireless cards. Mannix has made the switch on a couple of tablets and tested it out at the ER. The results were good with the new configuration and previous issues of dropped connections were nonexistent.
We will most likely be setting all tablets to use Windows to manage wireless but there are a few issues still being worked out.
Our biggest headache with any settings like this is due to the way individual XP profiles are stored on the tablets. Each user has their own profile on each tablet. This means that most settings like default printer, wireless software, folder permissions and many other items only effect one user for that one tablet. If I set the default printer to "SJH ER B", log out, and Mannix logs in, the default printer for Mannix might still be "PDF Creator."
The solution is probably going to be the creation of a default profile setup just the way we want it. When you first login the default profile will act as a template for your new profile on that tablet. This is not a perfect solution but it might be the best we can do for now.
Lets keep plugging away at this project and together we should be able to refine these things into a fairly usable product.
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